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...and maybe David could have chosen different words or a slightly different tact in responding to Jeff Simmermon's request.
Especially if David had cared about good customer service.If he'd bothered to explain why you had the "no iced espresso" policy, or at least been less condescending toward Jeff Simmermon, there'd have been one less PR nightmare born in the ghetto. And nobody's momma would cry.
(I mean, you can't let an Elvis ref like that just vanish, can you?) If you want to know what the flap was about, you can start here: http://www.andiamnotlying.com/2008/murky-coffee-arlington-hold-that-espresso-between-your-knees
It has links to the other posts I've read on the matter, including the one that I first posted the above to.
Especially if David had cared about good customer service.If he'd bothered to explain why you had the "no iced espresso" policy, or at least been less condescending toward Jeff Simmermon, there'd have been one less PR nightmare born in the ghetto. And nobody's momma would cry.
(I mean, you can't let an Elvis ref like that just vanish, can you?) If you want to know what the flap was about, you can start here: http://www.andiamnotlying.com/2008/murky-coffee-arlington-hold-that-espresso-between-your-knees
It has links to the other posts I've read on the matter, including the one that I first posted the above to.
